Shipping Policy

Thank you for supporting Aetherial Forge Creations.

Most products are manufactured to order and carefully prepared before shipment. Production times vary by product size, complexity, and current order volume.

Processing Times

Most orders are produced and shipped within 1 to 5 business days.

Larger, custom, or specialty items may require additional production time. If a delay occurs, we will contact you with an updated estimate.

Shipping Methods

Orders are shipped using trusted carriers including USPS, UPS, and FedEx, depending on destination, package size, and service availability.

Tracking information will be provided once an order has shipped.

Delivery Estimates

Delivery times are estimates provided by shipping carriers and are not guaranteed.

Actual delivery times may vary due to weather, carrier delays, holidays, or other circumstances outside our control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before reshipment.

Lost or Delayed Packages

If a package appears lost or significantly delayed, please contact us and we will assist in working with the carrier to resolve the issue.

Damaged Shipments

If your order arrives damaged, contact us within 14 days of delivery and include photos of the item and packaging.

We will work quickly to resolve the issue through replacement, repair, or refund when appropriate.

International Orders

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their country.

Delivery times for international shipments may vary based on customs processing and local carrier operations.

Contact

Questions regarding shipping can be submitted through our store contact form or by replying to your order confirmation email.